Customer Support for Termius

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  1. 1. FAQ 

    1. I want to turn off auto renewal, change or cancel my subscription
    2. I’ve bought a subscription on iOS, but nothing has changed. How can I activate premium features?
    3. I’ve generated a key with a passphrase, but the passphrase is not requested on connecting
    4. I’d like to be the first to get my hands on new releases
    5. Private Keys import via iTunes
  2. 2. General — Product and Functionality 

    1. What is Serverauditor?
    2. How is sensitive user data stored?
    3. Could anyone else get to my data?
    4. I’ve reset my password and now I’ve lost all my data. Is there a way to restore it?
    5. I believe I’m being hacked, can I use Serverauditor to see who’s on my network?
  3. 3. General — Subscriptions 

    1. I've got a Premium subscription, but nothing has changed
    2. I want to turn off auto renewal, change or cancel my subscription
    3. I've activated my subscription with an incorrect email address
    4. Can't I just pay once instead of annually, to get Serverauditor Premium?
    5. Is it possible to disable synchronization?
  4. 4. General — Troubleshooting 

    1. I’ve lost my password
    2. I’ve got the error message “Terminal encoding UTF-8 is different. To avoid data corruption change terminal encoding”
    3. I love to multitask, but every time I hop between apps, the connection drops, why?
    4. I get the error message “Warning cannot recognize format of key” when I use PuTTYGen keys
    5. I’m getting a “handshake failed” error message, please help?
  5. 5. iOS 

    1. [Getting started] Add a host
    2. [Getting started] Connect to a host
    3. [Getting started] Edit or delete a host
    4. [Troubleshooting] Copy and paste aren't working in the Terminal
    5. [Troubleshooting] "Please configure your email account..."
  6. 6. Android 

    1. [Getting started] Add a host
    2. [Getting started] Connect to a host
    3. [Getting started] Edit or delete a host
    4. [Getting started] Terminal touch
    5. [Troubleshooting] I’ve generated a key with a passphrase, but the passphrase is not requested on connection
  7. All articles 

    1. What is Serverauditor?
    2. I’ve lost my password
    3. I want to turn off auto renewal, change or cancel my subscription
    4. [Getting started] Add a host
    5. [Getting started] Add a host
    36 articles 

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