If you're having trouble logging into Termius or synchronizing your data and seeing a spinning circle or error message, don't worry! There are a few steps you can take to troubleshoot the issue.
- First, make sure that your firewall allows incoming and outgoing traffic to and from the following domains: api.termius.com, grpc.termius.com, account.termius.com, termius.com, and termi.us. Also, ensure that the server is accessible in your network environment.
- If you're still experiencing issues, your network may be performing TLS interception, which can interfere with the WebSocket connection. To fix this, add an exception for Termius domains.
- It's also important to ensure that your connection to grpc.termius.com uses HTTP2, which is required for proper functionality.
If you've tried all these steps and are still having trouble, don't hesitate to raise a support request. Our team is here to help you get back to using Termius hassle-free.
44
-30
Was this article helpful?
7 out of 44 found this helpful
Articles in this section
- I have two teams working separately, and now I see the Business Plan allows separate access between different vaults. How can I merge my two teams?
- How to reset my password without losing my data?
- Does Termius support my Enterprise SSO provider?
- How to get a quote?
- How do I cancel the trial period?
- I can't log in or synchronize data
- What happens when my Pro subscription expires?
- My App Store subscription is not active
- How can I request a refund?
- I did not receive the email for approving login from a new IP address
Take help from some experts to solve this problem.