If, after purchasing a subscription in App Store, you can't access the Pro features, follow the steps in one of the sections below, depending on where you made the purchase.
Before following the instructions, please, make sure you are logged in to your Termius account.
Mac App Store
iOS App Store
If you installed and purchased Termius using different Apple IDs:
- Sign in to the Apple ID that was used for the purchase, if you're using a different one.
- Uninstall and install Termius. Uninstalling Termius means removing all locally stored data. If you want to prevent that, please, contact the support team.
- Start Termius and open Preferences.
- Click Restore Subscription. Your subscription should become active. You can switch to a different Apple ID, if needed.
If you installed and purchased Termius using the same Apple ID, please, raise a support request.
If you installed and purchased Termius using different Apple IDs:
- Sign in to the Apple ID that was used for the purchase, if you're using a different one.
- Uninstall and install Termius. Uninstalling Termius means removing all locally stored data. If you want to prevent that, please, contact the support team.
- Start Termius and tap your email at the top of the screen.
- Tap Restore Subscription. Your subscription should become active, and you can switch to a different Apple ID, if needed.
If you installed and purchased Termius using the same Apple ID:
- Make sure you're using the latest version of Termius.
- Start Termius and tap your email at the top of the screen.
- Tap Restore Subscription. If the problem is not gone, proceed to the next step.
- Navigate to the iOS settings and sign out from your Apple ID.
- Repeat steps 1-3. Enter your Apple ID, when prompted.
16
-6
Was this article helpful?
5 out of 16 found this helpful
Articles in this section
- I can't find the local terminal option in the desktop app
- Autocomplete integration script explained
- Some symbols in the terminal are rendered as question marks, how can I fix it?
- I get a "Couldn't load reCAPTCHA" error
- I can't use the iOS app in the background
- I can't log in or synchronize data
- I can't connect to a local device on iPhone
- I can't use Termius for Android in the background
- I see double / none of my characters in a Telnet session
- My App Store subscription is not active
Add comment
Please sign in to leave a comment.