AdminTermius Support (Customer Success Manager, Termius)

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  1. 3 votes
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    1 comment  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    You can convert your data from WinSCP to the ssh config file format and import it then.
    Please, note import is available in Trial, Premium, or Team plans.
    https://docs.termius.com/termius-handbook/importing-data/import-from-winscp

  2. 3 votes
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    1 comment  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Recently, we have released a new connection flow which should solve the described problem. Could you check the latest desktop version and reach out to us by support@termius.com if it still doesn't work for you?

  3. 13 votes
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    4 comments  ·  iOS App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Could you try to disable 'Full Keyboard Access' or use Shift + Space to enter the space character?

  4. 17 votes
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    7 comments  ·  Desktop App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    What shortcut to close the current tab is the best for you instead of Ctrl + W?

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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Hello everyone,

    Ctrl + W is a default shortcut to close tabs. If you want to change the shortcut, you can do it on the Main Menu -> Preferences -> Shortcuts screen.

    Please, let us know if it doesn't work for you.
    The Termius team

  5. 13 votes
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    3 comments  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Import from MTPuTTY - https://docs.termius.com/termius-handbook/importing-data/import-from-mtputty
    Could you check if the approach works for you? -

  6. 13 votes
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    9 comments  ·  Desktop App » macOS  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    If you experience the problem with entering the "|" pipe character, try to disable "Use Option as Meta Key" in Preferences > Terminal. If it doesn't help, please, reach out to our support by support@termius.com

  7. 4 votes
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    1 comment  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 
  8. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Hello Matt, we've added a warning window during a group deletion; it lists all entries which will be deleted within a particular group. You can also quickly remove a host from a group on the "Edit host" screen - there is the "Root group" button opposite to the Group field. I hope it makes sense.

  9. 43 votes
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    Reviewing  ·  13 comments  ·  Desktop App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    If you experience the problem with entering characters like "|", try to disable "Use Option as Meta Key" in Preferences > Terminal. If it doesn't help, please, reach out to our support by support@termius.com; we need to know the type and language of your keyboard. Thank you.

  10. 30 votes
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    8 comments  ·  Desktop App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    If you experience the problem with entering the "|" pipe character, try to disable "Use Option as Meta Key" in Preferences > Terminal. If it doesn't help, please, reach out to our support by support@termius.com

  11. 3 votes
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    2 comments  ·  Desktop App » Linux  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Could you reach out to our support - support@termius.com?
    All instructions about activation should be sent to your email.

  12. 4 votes
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    2 comments  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    You can connect to your localhost if you install the ssh server on your PC. Alternatively, you can download Termius from our website (http://termius.com/download) and open the localhost terminal without an ssh connection. If you have any problems with opening the localhost terminal, please, reach out to our support by support@termius.com

  13. 6 votes
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    2 comments  ·  iOS App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Could you explain this feature request?

  14. 26 votes
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    4 comments  ·  Desktop App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    "CTRL + W" is a global application hotkey that closes the current connection. You can change or disable global hotkeys on the Preferences -> Shortcuts screen.

  15. 3 votes
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    2 comments  ·  Desktop App » Linux  ·  Flag idea as inappropriate…  ·  Admin →
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    After the trial version expires (after 14 days), you are simply left with a free but limited version.
    Please, find the comparison of Basic and Premium plans here: https://docs.termius.com/premium-features

  16. 1 vote
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    1 comment  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, it happens because Ctrl + W is a default shortcut to close the current tab. You can disable shortcuts on the Preferences -> Shortcuts screen.

  17. 1 vote
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    2 comments  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Hello omair445,

    We've found out that you have two accounts, and your subscription was relinked to another account recently. Could you reach out to us by support@termius.com that we can provide you with the details?

  18. 3 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Hi noone, could you send us an example of your ECDSA key to support@termius.com
    We'll try to reproduce the issue and provide you with a solution.

  19. 6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Starting from 4.10.0 version, the app stores the data in the app directory encrypted with XSalsa20-Poly1305, the key is stored in the Keychain.
    Before 4.10.0 version, the local data is encrypted with AES-256-CBC.

    At the moment 4.10 version is in Beta. It is available on the beta program page – https://www.termius.com/beta-program.

  20. 41 votes
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    Implementing  ·  17 comments  ·  Desktop App » Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminTermius Support (Customer Success Manager, Termius) commented  · 

    Hello,

    Could you try the latest 4.7.3 app version? Is the problem still there, please, contact our support: team@termius.com
    Please attach this information to your request:
    1. The command which is working in your default system shell but is not working in Termius
    2. The port forwarding rule screenshot which you are configured in the Termius
    3. Any additional information which can help to reproduce the case

    Note: if you wouldn't like your real data, you can just use some aliases works in the command and in the rule.

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