AdminTermius Support
(Customer Success Manager, Termius)
My feedback
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4 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Hello Matt, we've added a warning window during a group deletion; it lists all entries which will be deleted within a particular group. You can also quickly remove a host from a group on the "Edit host" screen - there is the "Root group" button opposite to the Group field. I hope it makes sense.
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43 votes
An error occurred while saving the comment If you experience the problem with entering characters like "|", try to disable "Use Option as Meta Key" in Preferences > Terminal. If it doesn't help, please, reach out to our support by support@termius.com; we need to know the type and language of your keyboard. Thank you.
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27 votes
An error occurred while saving the comment If you experience the problem with entering the "|" pipe character, try to disable "Use Option as Meta Key" in Preferences > Terminal. If it doesn't help, please, reach out to our support by support@termius.com
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2 votes
An error occurred while saving the comment Could you reach out to our support - support@termius.com?
All instructions about activation should be sent to your email. -
4 votes
An error occurred while saving the comment You can connect to your localhost if you install the ssh server on your PC. Alternatively, you can download Termius from our website (http://termius.com/download) and open the localhost terminal without an ssh connection. If you have any problems with opening the localhost terminal, please, reach out to our support by support@termius.com
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3 votes
An error occurred while saving the comment Could you explain this feature request?
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21 votes
An error occurred while saving the comment "CTRL + W" is a global application hotkey that closes the current connection. You can change or disable global hotkeys on the Preferences -> Shortcuts screen.
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2 votes
An error occurred while saving the comment After the trial version expires (after 14 days), you are simply left with a free but limited version.
Please, find the comparison of Basic and Premium plans here: https://docs.termius.com/premium-features -
1 vote
An error occurred while saving the comment Hi, it happens because Ctrl + W is a default shortcut to close the current tab. You can disable shortcuts on the Preferences -> Shortcuts screen.
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1 vote
Hello,
Do you still face the issue or it got solved?
Thanks
An error occurred while saving the comment Hello omair445,
We've found out that you have two accounts, and your subscription was relinked to another account recently. Could you reach out to us by support@termius.com that we can provide you with the details?
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3 votes
An error occurred while saving the comment Hi noone, could you send us an example of your ECDSA key to support@termius.com
We'll try to reproduce the issue and provide you with a solution. -
12 votes
An error occurred while saving the comment Hello everyone,
Ctrl + W is a default shortcut to close tabs. If you want to change the shortcut, you can do it on the Main Menu -> Preferences -> Shortcuts screen.
Please, let us know if it doesn't work for you.
The Termius team -
6 votes
An error occurred while saving the comment Starting from 4.10.0 version, the app stores the data in the app directory encrypted with XSalsa20-Poly1305, the key is stored in the Keychain.
Before 4.10.0 version, the local data is encrypted with AES-256-CBC.At the moment 4.10 version is in Beta. It is available on the beta program page – https://www.termius.com/beta-program.
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41 votes
An error occurred while saving the comment Hello,
Could you try the latest 4.7.3 app version? Is the problem still there, please, contact our support: team@termius.com
Please attach this information to your request:
1. The command which is working in your default system shell but is not working in Termius
2. The port forwarding rule screenshot which you are configured in the Termius
3. Any additional information which can help to reproduce the caseNote: if you wouldn't like your real data, you can just use some aliases works in the command and in the rule.
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74 votes
Hi everyone!
Thanks for your feedback.
If you still experience the problem in version 3.2.4 please contact us directly through the ‘Contact Support’ button here – http://support.termius.com/
Would be great if you can provide us with the auth logs as well.
Thanks.
An error occurred while saving the comment Hello,
To use private keys for connections just add it to your keychain as in this doc: docs.termius.com/termius-handbook/keychain and
then attach it to a host you are using to connect as in this doc: docs.termius.com/termius-handbook/hostsIf you are still having the issue, please, generate a testing public and private key pair and send it to our support: team@termius.com Please, use the latest 4.7 Termius version during the tests.
An error occurred while saving the comment Hello,
Thanks for reaching out and sorry for the inconvenience.
We've just released the 3.0.5 version which should fix the problem you have.
Could you please check that everything works well for you now? If it doesn't, please let us know which type of key you are using to connect to the servers.
Thanks in advance and we're looking forward to hearing from you.
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78 votes
An error occurred while saving the comment Hello,
To use private keys for connections just add it to your keychain as in this doc: https://docs.termius.com/termius-handbook/keychain and
then attach it to a host you are using to connect as in this doc: https://docs.termius.com/termius-handbook/hostsIf you are still having the issue, please, generate a testing public and private key pair and send it to our support: team@termius.com Please, use the latest 4.7 Termius version during the tests.
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1 vote
An error occurred while saving the comment Thank for expressing your idea. We wonder if you would find auto-complete useful in those cases. You could just add "ls -aslF" from you history tab as a Snippet. Next time Termius will suggest it after "ls".
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5 votes
An error occurred while saving the comment Hello, thanks for contacting us.
We've double-checked and found that we definitely support these KEX algorithms in our iOS app. We've also found that in OpenSSH-7 these algorithms are considered to be legacy https://www.openssh.com/legacy.html
Could you please check that your host allows these algorithms? You may use this answer form stackexchange: https://unix.stackexchange.com/a/370716
Thank you for your help!
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211 votes
An error occurred while saving the comment There are presetup themes which can be used for this purpose. Would it suit your need?
Please, check this instruction - https://docs.termius.com/termius-handbook/importing-data/import-from-mobaxterm